How do I place an order?
Add your items to cart, click on checkout, put in relevant payment and contact details. You’re all set.

What are the payment gateways on the website?
We use third-party payment gateways, PayPal and RazorPay. 

What cards can I use for payment?
You can use all major international credit and debit cards. You can also use local Indian credit and debit cards through our RuPay gateway. 

Can I cancel my order once I’ve paid for it?
As of now, this option is not available.

Why are the prices in American dollars?
We wanted to use a globally accepted currency to reflect the prices, but don’t worry we support the most common currencies at checkout. 

How do I know my order has been confirmed?
You will receive an email confirming the purchase within 24 hours of the transaction.

How long will the order take to reach me?
Due to a nation-wide lockdown arising from the CoVID-19 pandemic, your order will probably be delayed. We are working our hardest to ensure it reaches you at the earliest, but please factor in the resulting supply chain delays and government policies relating to the lockdown. At the moment, only essential items are being transported inside the country and international deliveries have been halted. 
We will make sure to keep you updated on the situation and the status of your order. You can also reach us at hello@austerwip.com in case of any questions. Thank you for your patience and we hope you’re doing okay in this particularly trying time. 

What are the hygiene standards maintained in the product cycle? 
We wash the t-shirts once before printing and then dry clean them once after printing. They are then steam ironed and packed into our WIP boxes. These boxes are stored in a frequently sanitised warehouse. 
Our delivery partners are all vetted and make sure that their riders wear masks and gloves while handling and delivering the boxes. 

Are you charging me customs for my order?
We do not charge customs, but your country’s postal service might. Please have a look into this to ensure there are no surprises. 

How do I find out the status of my order?
The third-party shipping company will send you a tracking ID through text message and email, which you can then plug into their official website.

Can I exchange my order?
At the moment, we are not entertaining exchanges.

Can I return my order?
We don’t take returns. But, if you really feel like you’ve got the wrong size or there’s something wrong with your order you can get in touch with us at hello@austerwip.com. We will do our best to sort this out for you. To avoid this, please check out the sizing chart in detail and pick the size that works best for you. 

Who do I get in touch with if my order hasn’t reached or if there is a defect in it?
Please email us at hello@austerwip.com in case of any concerns with your order.

How will refunds be processed?
In the rare case of a refund, we request you to send us your account details. We will process the refund within 5-7 working days. The refund will include the original product price without the shipping cost.

How do I get in touch for a future collaboration?
You can fill our GET INVOLVED form or send us an email at hello@austerwip.com